Container Vinyl Art is made to order. Because each piece is produced specifically for the customer, our refund and cancellation policy is different from a standard retail product.
Before Mockup Approval
You may cancel your order for a full refund before approving the final mockup and before production begins.
If Regenercrate determines that the submitted artwork is not suitable for production and an acceptable alternative cannot be agreed upon, the order will be cancelled and refunded.
After Mockup Approval
Once you approve the final mockup, including the artwork, size, shape, and layout, the order is considered approved for production.
After production begins, custom-made Container Vinyl Art is not eligible for cancellation or refund simply because you change your mind, no longer want the item, or decide you would prefer a different design.
Customer-Supplied Artwork
Customers are responsible for providing artwork or images they have the right to use.
Regenercrate will review submitted artwork for print suitability and will provide a mockup for approval before production.
Your approval confirms that you accept the image, size, shape, and overall appearance shown in the mockup.
Damaged or Incorrect Orders
If your order arrives damaged, or if you receive an item that does not match the approved order, contact us promptly.
Please include:
- your name
- order number
- photographs of the item
- photographs of the packaging if shipping damage is involved
We will review the issue and determine the appropriate resolution, which may include replacement, repair, or refund depending on the circumstances.
Shipping Damage
Do not discard the original packaging until the issue has been reviewed.
Photographs of the packaging and damaged item may be required to support a shipping claim.
Natural Variations
Minor differences in color, trimming, contour, or appearance may occur between the digital mockup and the finished physical product due to printing, cutting, materials, screen display, and normal production tolerances.
These normal production variations are not considered defects.
Vinyl-Only Orders
Vinyl-only artwork is custom quoted and produced to the customer’s approved specifications.
The same approval and cancellation rules apply once production has begun.
Contact Us
For questions about cancellations, refunds, damaged orders, or incorrect items, contact:
regenercratecormailto:regenercratecorpllc@gmail.compllc@gmail.com
Include your name and order number so we can locate your purchase quickly.
Shipping damage must also be reported within 5 days of delivery.
Do not discard the original packaging until the issue has been reviewed. Photographs of both the packaging and the damaged item may be required to support a shipping claim.